has to do more with inner resources and obstacles than with external events, people and circumstances. Markets may turn against us and customers may leave for reasons out of our control. However, the greatest obstacles to success have more to do with our ability to stay focused on our goals and communicate those goals to others in a way that brings them along.
in everything we do. When we lose that sense of direction, we lose our momentum and are reduced to living at the mercy of reaction and fatigue. What we see is a product of what we believe. If you don't like what you see, change what you believe.
is to commit oneself to life-long learning. There is no single answer, except that commitment itself.
It is the cost of wasted time, lost productivity and low morale. It is the 30% of managers' time spent dealing with employee conflict and dissatisfaction.
Lack of trust imposes a kind of tax-an overhead-on all transactions and interactions. Trust is what enables us to work together for each others's benefit and toward a common goal. Our people are our next-most important asset and that we should listen to them.
Recognition, acknowledgment and appreciation are needs as basic to a human being as is love. Without appreciation, employees are individuals working for a paycheck. With appreciation, we each become partners with one another. We see that we matter and have something of value to give. This is the greatest motivator of all.
This is a natural result of being in unfamiliar territory. In fact, it is in recognizing this state and seizing the opportunity to learn that we move ourselves forward.
A sign of a healthy culture is that everyone in the company, from the CEO to the janitor understands what business they are in. In this state, everyone can see what his or her contribution is and everyone moves in the same direction.
is to make individuals feel that opportunities exist for them. It is not about issuing orders or setting the rules. It is about creating a vision that everyone wants to contribute to.
are par for the course. Don't try to eliminate them. You won't succeed. Instead, learn to thrive in chaos, change, complexity and ambiguity with commitment, purpose and ambition.